Whelanlive.com, unless stated otherwise, is acting as a retailer on behalf of third party promoters and accepts no liability should an event not take place or if it is cancelled mid performance. Tickets are sold subject to the venues right of admission policy meaning that admission may be refused without reason.
Admission is granted by ticket only. Once a ticket is scanned/checked there will be no readmission unless agreed by event organisers. It is the customers responsibility to check the location of the event and to arrive on the correct day and time. For music events, the time stated is when doors open with performances generally starting 30mins later. However comedy events generally start 10-20mins after doors open, so please arrive at or before door time.
Start and end times vary, most performances take place between 8:30pm to 10:45pm, but these are subject to change without notice. Changes to the performance programme or schedule are not the responsibility of Whelan’s and may happen at any time without notice.
Whelanslive.com dues not guarantee the the availability of tickets for any given event. Demand for certain events can often be much greater than the limited number of tickets that we have for sale.
System Malfunction or Failure:
In the event of malfunction or failure of the ticket system, Whelanslive.com is not responsible for any loss, inconvenience or expenses incurred by the customer. We are dependent on other external suppliers of services (i.e., web hosting, e-commerce solutions) in providing services to customers, we can only rely on those suppliers pursuant to their individual terms and conditions and service level agreements. Should we experience any difficulties, we will make every effort to rectify any problems with our suppliers.
Ticket Purchase Limitations:
Whelanslive.com reserves the right to limit the number of tickets which can be ordered by a customer either in a single or multiple orders. Currently 8 tickets are the maximum, if you would like purchase more it must be agreed upon by the venue and event organiser. We reserve the right to cancel without notice any order placed by a customer that exceeds the limit without having first sought approval.
Whelanslive.com reserves the right to refuse any order or cancel an existing order without notice or providing a reason.
Whelanslive.com will not be held responsible for a customers failure to complete an order. The customer is wholly responsible for ensuring that their ticket order has been completed and has been successful. Please ensure that you have received an order confirmation email. In the event that a confirmation email does not arrive please check your spam/junk folder and/or check your credit / debit card to see if funds have been withdrawn before ordering again.
whelanslive.com will not be held responsible for any aspect of incorrect selection of tickets by the customer including, but not limited to, event, day and / or time of performance, ticket quantity, ticket type, seating assigned and ticket delivery method. The customer is wholly responsible for ensuring that all aspects of their ticket order are correct. When purchasing from whelanslive.com please take your time and make sure you are selecting the correct tickets. Before confirming the purchase, please review all the ticket information displayed which is based on the choices you made and ensure these are fully correct. whelanslive.com will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result.
whelanslive.com will not be held responsible for any unwanted tickets ordered in cases where the customer has placed multiple orders, either deliberately or unintentionally. It is the customer’s responsibility to ensure that multiple orders for tickets are not placed where only one order is desired. whelanslive.com will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result of multiple orders being placed. When ordering, simply click the final confirmation button once and then be patient as your order is processed. Do not double click the final confirmation button, click it repeatedly or refresh the page. If you are unclear as to whether your order for tickets has been successfully placed and to avoid inadvertently placing multiple orders, please read the related article in our FAQ. If you encounter repeated problems while ordering and are still not clear whether you have ordered successfully or not, please do not submit multiple orders, but instead contact whelanslive.com customer support for assistance.
Order Time Limit:
whelanslive.com will not be held responsible for any inconvenience or loss incurred in cases where the customer failed to complete the order within the maximum time limit allowed, either per individual page or for the entire order. If you do not complete your order within the specified time limit, the tickets you have selected are released back into the pool and become available for other customers to buy. This rule is common on all ticketing websites and is required to correctly manage sale of tickets for high-demand events. In the case of high-demand events, it is possible that all tickets will have been sold to other customers in the meantime and you will be unable to secure tickets to the event when you restart the purchase process. It is the customer’s responsibility to ensure that they complete their order within the specified time limit.
whelanslive.com reserves the right to not to extend the ability for the customer to select his desired seats for any given event. In such cases, whelanslive.com will automatically offer you the “Best Available” seats associated with the ticket price you have chosen. In this way, you are assigned the seats with the best location and view available at that point in time. This approach is standard in the ticketing industry and is needed to allow whelanslive.com to sell extremely high volumes of tickets within a matter of minutes for concerts by very popular acts.
whelanslive.com offers no guarantee that it will be possible to seat all members of a party in a single location within a venue for a given event. If a restriction exists on the location of seating, you will be made aware of this restriction irrespective of whether you are choosing your own seats or having ‘Best Available’ seats assigned by the system. At this point you can decide to accept the seats even though they are not located together or instead opt not to continue with the ticket order.
Ordering Tickets for More Than One Event:
Unfortunately, it is not possible to buy tickets for more than one event as part of a single order. You can place more than one order if you wish to buy tickets for more than one event. Please note that if you choose postal delivery, the standard postage fee will be charged for each order. whelanslive.com will not be held responsible for any such per-order postage fees incurred by the customer while placing multiple orders to secure tickets for different events.
whelanslive.com will not be held responsible for any inconvenience or loss incurred in cases where the customer has failed to provide the necessary facilities needed to support customer- fulfilled ticketing. Customer-fulfilled ticketing methods include Print at Home tickets, tickets delivered to the customer’s mobile phone and any other delivery methods not directly handled by whelanslive.com. Specific requirements to support customer-fulfilled ticketing methods include, but are not limited to, computer hardware, software of specific version level and configuration, accessories such as printers of specific configuration and colour / quality level, Internet access, mobile phone hardware and / or software, mobile connectivity and coverage, active SIM etc. The customer should not select a self-fulfilment delivery option if he is not confident that all requirements can be met reliably, including contingency to cover exceptional events like Internet access outages, hardware failure etc. Standard delivery methods such as post or box office collection should instead be chosen. It is the responsibility of the customer to ensure all required elements are in-place, in working condition and correct configuration at all times. whelanslive.com cannot assist the customer in troubleshooting any issues with required elements outlined above and cannot cancel, amend or exchange tickets ordered which cannot now be fulfilled by the customer.
Links from third party websites:
whelanslive.com accepts no responsibility for any incorrect information presented on third party websites or erroneous orders resulting from incorrect links on such websites. As we sell tickets for a large number of popular events, other third party music and entertainment websites often take it upon themselves to link to whelanslive.com so their visitors can easily buy tickets. In such cases, it is the customer’s responsibility to double check that tickets selected are for the correct event, date and time and are at the expected price. whelanslive.com will not be held responsible for such erroneous orders and cannot refund, cancel or exchange tickets ordered as a result.
You may be asked to supply certain information including credit / debit card or other payment information and personal details when purchasing goods or services on the Site. By providing such information you represent and warrant that it is accurate, complete and current. Orders may be delayed or cancelled if we are not given complete and accurate information and / or are unable to contact the person who has placed the order and / or the cardholder. Please note that the sending of personal information via e-mail over the internet may not be secure and can be intercepted by third parties or incorrectly delivered. You should not divulge personal information over the internet unless you are using a secure or encrypted communications technology. We use SSL for all secure commerce transactions. SSL encrypts all of your personal information, including credit / debit card number, name and address so that it cannot be read as the information passes across the internet. You agree to pay all charges (including shipping and handling charges) incurred by users of your payment mechanism at the prices in effect when the purchase is made. You are responsible for paying any taxes applicable to such purchases. Booking fees and postage fees are non-refundable. When you order you grant whelanslive.com permission to contact your bank to validate the credit / debit card details you entered and to seek permission to debit this card for the total amount due. Similarly, you grant whelanslive.com the right to submit your personal and bank details to anti-fraud systems for assessment during the ticket purchase process.
Taxes and Duties:
By ordering on whelanslive.com you agree that you are responsible for paying any taxes applicable to such purchases.
whelanslive.com reserves the right to levy a charge for any particular service provided to the customer. In such cases, the customer will always be fully informed of such charges in advance and will need to give their agreement to the charge if they wish to avail of the service. The customer will always have the option not to proceed with availing of the service in question, if they wish. As the decision as to whether to avail of such charged-for services lies solely with the customer, whelanslive.com will not be held responsible for any inconvenience, loss or expense incurred by the customer should he chose not to avail of the service.
EVENT CANCELLATION / RESCHEDULING
From time to time, events are cancelled by the promoter, band or venue. Should this happen, we will try to contact you as early as possible by e-mail, with the e-mail address you have supplied at the time of booking. Refunds will be issued automatically and you will receive a confirmation email once your order has been cancelled.
From time to time, events are rescheduled by the promoter, band or venue. Should this happen, we will try to contact you as early as possible by e-mail, with the e-mail address you have supplied at the time of booking. If an event is rescheduled, you will be informed of the new date / venue once it is confirmed. You can then attend the rescheduled event if you wish or opt to receive a refund. whelanslive.com will communicate a cut-off date by email by which time refund requests must be made. Refund requests made after this date will not be entertained, although you will still be able to use your tickets or contact us to arrange for someone else to use them instead, if you wish.
Inconvenience, loss or expenses arising from cancelled events:
whelanslive.com will not be held responsible for any inconvenience, losses of any kind or expenses incurred by the customer as a result of an event being cancelled, rescheduled or moved to a different venue. The customer is wholly responsible for any expenses which they incur in order to facilitate attending an event. This includes all transport, accommodation, subsistence, miscellaneous and all other relevant costs not mentioned here. Please be aware that shows can, and are, cancelled and rescheduled from time to time and be prepared for this eventuality. You should make financial provision for this possibility personally or take out appropriate insurance to cover any such losses.
Booking travel / accommodation:
If you are travelling specially to attend an event, please ensure appropriate travel and accommodation options are available to you before booking tickets on whelanslive.com. If travelling from abroad, please be aware that certain times of year are very popular with tourists. At these times, hotel and transport availability can be very limited and prices rise substantially. You should always check when local bank holidays, other major public events are occurring. whelanslive.com cannot cancel, refund, amend or exchange any tickets ordered in cases where the customer has subsequently discovered that transport and accommodation options are prohibitively expensive.
ORDER CANCELLATION / REFUNDS
Tickets cannot be refunded, exchanged or transferred in any way unless the event has been cancelled or rescheduled.
Order cancellation / amendment:
Once an order has been placed it cannot be cancelled or the number of tickets changed in any way.
Delivery method amendment:
It is not possible for you to change the delivery method you chose when ordering your tickets.
Name change on tickets:
whelanslive.com is not responsible for any loss, inconvenience or expense associated with a customer’s failure to request a name change on the order within the prescribed time limit. The name on the ticket will need to be changed in the following circumstances:
- someone else ordered the tickets on your behalf using their credit card.
- you ordered tickets on behalf of someone else using your credit card.
- you can no longer attend the event and someone else will go instead.
You must reply to your booking confirmation email with a note of the other person’s name which you want to appear on the ticket. The following restrictions apply to requests to change the name on tickets:
- For evening shows (i.e. doors open at 6pm or later), whelanslive.com must receive your request before noon on the day of the event.
- For early shows (i.e. doors open earlier than 6pm), whelanslive.com must receive your request before 3pm on the day before the event.
- whelanslive.com reserves the right not to provide this service or to withdraw it completely at its discretion.
NON RECEIPT OF TICKETS
Non-receipt of confirmation emails:
If you have not received an order confirmation please check your spam folder. If you would like it resent please email email@example.com, where possible, please include your order confirmation number and email address to get the email resent.
LOST, STOLEN OR DESTROYED TICKETS
Care of ticket:
The ticket holder is responsible for care of the ticket after purchase. The promoters, performers, sponsors, venues, ticket vendors or their agents are not responsible for damage to or loss of the ticket.
Lost, stolen or destroyed tickets:
General admission tickets (i.e. standing or unreserved seating) cannot be replaced if lost. It may be possible to replace reserved seating tickets (i.e. where your seat has been assigned when booking and a row and seat number are shown) if they are lost.
whelanslive.com reserves the right not to issue replacement tickets in place of lost, stolen or destroyed tickets at its discretion. If tickets are lost, replacement tickets can only be issued if the original tickets were for assigned seating at the event. General admission tickets – either standing or for non-assigned seating – cannot be replaced. whelanslive.com reserves the right not to post replacement tickets for security reasons and these can only be collected at the box office.
Box office collection:
The venue box office is located inside the venue, customers collecting tickets can only do so when the doors open. You will need to have your booking confirmation number with you for identification purposes when collecting your tickets. whelanslive.com does not guarantee that a physical paper ticket will be provided to the customers for box office collection as some venues operate from a printed list of customers who ordered collection tickets.
Identification when collecting tickets:
whelanslive.com is not responsible for any loss, inconvenience or expense associated with a customer’s failure to produce appropriate identification when trying to collect tickets at the venue box office. You will need to have your booking confirmation number with you for identification purposes when collecting your tickets.